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Their personal service is great - for the amount of clients they have, their ability to give timely personal service is excellent in my opinion. Their email response may not be as fast as some of the smaller hosts, but it is certainly not unreasonable. I’ve always gotten a timely, helpful reply - not something that just says “look at faq #12″. I definitely get the feeling that I’m talking to a real person and not just some support staff member that wants to get rid of me fast.[...]

You need to be careful when finding a host because i’ve learned that they pay to be on the top. I am now using Host Gator with no complaints looking at moving to HostMonster for the price and services.[...]

I am a web designer and have several different clients. I recommend GoDaddy to all my clients but, unfortunately, some clients opt to use a different hosting provider. One of my clients, who uses an unnamed provider has had me pulling my hair out over the piss pour service that I am forced to encounter because the client is a moron and I think he even knows that this other company’s service Sucks, that’s why he has Me deal with them[...]

I’ve dealt with many hosts in the past. I’ve been with HostGator for over three years. There have been a couple hiccups that were related to server load and sql usage, but overall, I am extremely happy with HostGator.[...]

The review comes to us from user softwarecandy
So far, I am satisfied with the response time of HostGator’s system & people. cPanel works as expected, DNS change went smoothly, web site response time is good. I am also impressed by HostGator’s LiveChat, which have been responsive and quick in most cases.